Refund policy

Refund and Return Policy

Last updated: August 15, 2026

Thank you for shopping with us. Please read this return and refund policy carefully.

1. Return Eligibility
You may request a return within 30 calendar days after you receive your order. Items must be unused, in original condition, with all original tags and packaging intact. Damaged, worn‑out, altered or washed goods cannot be accepted for return.

2. Return Process
To start a return, please contact our support team via email at obverse_hovel_1z@icloud.com. Please provide your order number and product photos. We will send you return instructions once approved.
Please note: Customers are responsible for return shipping costs unless the item arrives defective or wrong. Original shipping fees are non‑refundable.

3. Refund Terms
Once we receive and inspect your returned goods, we will notify you of return approval. Approved refunds will be issued to your original payment method. Refund processing time depends on your payment provider and usually takes 5‑10 business days.

4. Damaged or Wrong Items
If you receive damaged, defective or incorrect products, please contact us within 7 days upon delivery with photos of the item and packaging. We will arrange replacement or full refund for qualified cases.

5. Non‑returnable Items
Certain sale items cannot be returned. Gift cards are non‑refundable.

6. Contact Us
If you have any questions about returns and refunds, reach us:
Email: obverse_hovel_1z@icloud.com
Phone: +1 602‑568‑2025
Address: 1386 E Madison Ave